Refund Policy

Last updated: [DATE]

There are two separate things on this page. The first is your statutory right under EU law. The second is a promise I make on top of it, which is more generous. You can rely on whichever helps you more.

The short version

If you buy it, read it, and it doesn't tell you something you didn't know — email me within 30 days and I'll refund you. You don't have to explain, and you don't have to return or delete anything. That is a voluntary guarantee I offer because I would rather you had your money back than felt you'd wasted it.

1. Your statutory right of withdrawal

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day the contract was concluded.

To exercise this right, you must inform me — Hannah [SURNAME], [STREET], [POSTCODE] [CITY], Germany, [EMAIL] — by a clear statement (for example, a letter sent by post or an email) of your decision to withdraw from this contract. You may use the model withdrawal form below, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, I shall reimburse to you all payments received from you without undue delay and in any event not later than 14 days from the day on which I am informed about your decision to withdraw. I will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in no event will you be charged any fees as a result of such reimbursement.

Early expiry of the right of withdrawal

Your right of withdrawal expires early for a contract for the supply of digital content not on a physical medium if I have begun performance of the contract after you have:

• expressly consented to my beginning performance before the end of the withdrawal period; and
• confirmed your awareness that you thereby lose your right of withdrawal.

Because this product is delivered immediately after payment, you are asked to give both at checkout. If you give them and the download is made available to you, your statutory right of withdrawal ends at that point.

This is why the guarantee in section 2 exists. It is not required of me, and it applies whether or not your statutory right has expired.

Model withdrawal form

If you wish to withdraw from the contract, you may complete and return this form.

2. My 30-day guarantee

Separately from anything above, I offer a voluntary refund for 30 days from purchase, no questions asked.

• No reason needed. You don't have to justify it or tell me what was wrong, though I'm always glad of the feedback.
• Reading it first is fine. It's a document — of course you'll have read it. That is not a reason for me to refuse.
• Nothing to return. You cannot un-download a file and I won't pretend otherwise.
• Full amount. Refunded by the original payment method, normally within 5 working days of me confirming.

To claim it, email [EMAIL] from the address you bought with, or include your order number.

3. The one limit

This guarantee is for people who bought the product and found it wasn't for them. It is not a route to obtaining the product for free at scale. I reserve the right to decline a refund, and to decline future sales, where there is clear evidence of abuse — for example repeated purchase-and-refund cycles across multiple orders or accounts, or redistribution of the files.

This does not affect your statutory rights.

4. If something is wrong with the file

If the download fails, the file is corrupted, or you never received the email, that isn't a refund situation in the first instance — contact me and I'll send you a working copy. If I can't, you get your money back regardless of how long it has been.